Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent out within 48 hours after the order is placed.

We offer multiple shipping options to suit your needs. Delivery times vary based on your location and the shipping method chosen at checkout:

• USA Standard Shipping: 5 - 10 Business Days
• International Shipping: 5 - 15 Business Days

Please note: Delivery times are estimates and may be affected by factors such as carrier delays, customs processing, or holidays.

Shipping Costs

• We’re proud to offer free shipping on all orders to ensure a hassle-free experience. No hidden fees. No surprises.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email. Use this to track your shipment and stay updated on its progress.

Incorrect or Incomplete Addresses

Please ensure all shipping information is accurate when placing your order. VividSync is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost, Damaged, or Delayed Shipments

• If your package is lost or arrives damaged, contact us within 48 hours of delivery with your order number and photos of the item. We’ll work with the carrier to resolve the issue.
• VividSync is not liable for delays caused by shipping carriers but will assist you in tracking your shipment.