FAQ
Frequently Asked Questions (FAQ)
Welcome to the VividSync FAQ page! Here, you'll find answers to the most common questions about our products, shipping, returns, and more. If you can't find what you're looking for, feel free to reach out to us at info@vividsync.com.
1. What is the VividSync Smart Ambient Backlight?
The VividSync Smart Ambient Backlight is a set of LED strip lights that sync with the colors on your TV or monitor screen in real-time. These lights create an immersive viewing experience by adjusting their color and brightness to match what's displayed on the screen, making movies, gaming, and media consumption more vibrant and engaging.
2. How does the VividSync Smart Ambient Backlight work?
Our advanced technology detects the colors on your screen and automatically adjusts the LED backlight to match in real-time. The system works via HDMI, allowing it to sync with your TV, gaming console, or PC for a seamless experience.
3. Is the VividSync Smart Ambient Backlight easy to install?
Yes! The VividSync backlight is designed for easy installation. Simply attach the LED strips to the back of your TV or monitor, plug it into your HDMI source, and follow the app’s instructions for syncing the lights. No complicated wiring or tools are needed.
4. What sizes of TV/monitors are compatible with VividSync Smart Ambient Backlight?
Our Smart Ambient Backlight is compatible with a wide range of TV and monitor sizes, from 24” to 65” and beyond. The backlight comes with customizable lengths to fit your screen. If you have a smaller or larger setup, the length of the LED strips can be adjusted to ensure the perfect fit.
5. Can I control the backlight settings with my phone?
Yes! You can easily control the backlight settings via the VividSync app, available for both Android and iOS devices. Customize colors, brightness, and effects, or choose from preset modes to match your mood and viewing preferences.
6. Does the backlight work with all types of content (movies, games, etc.)?
Yes! The VividSync Smart Ambient Backlight syncs with all types of content, including movies, TV shows, and video games. It adjusts the lights dynamically to create an immersive atmosphere, enhancing your viewing experience no matter what you're watching or playing.
7. How do I clean and maintain the backlight?
To keep your backlight in great condition, simply clean the LED strips with a dry cloth. Avoid using harsh chemicals or abrasive materials that may damage the lights. For long-lasting performance, ensure the lights are securely attached and protected from direct moisture.
8. Is the VividSync Smart Ambient Backlight energy-efficient?
Yes, the VividSync Smart Ambient Backlight is designed to be energy-efficient. The LEDs use minimal power while providing bright, vibrant lighting, so you can enjoy a stunning viewing experience without significantly impacting your energy usage.
9. What should I do if my order is damaged or lost during shipping?
If your order is damaged or lost, please contact us within 48 hours of delivery at info@vividsync.com. Provide your order number and photos of any damages, and we’ll work with the shipping carrier to resolve the issue as quickly as possible.
10. Can I return my VividSync product if I'm not satisfied?
Yes, we offer a 15-day satisfaction guarantee. If you're not satisfied with your purchase, simply contact us within 15 days of receiving your order, and we’ll help you process a return or exchange. For more details, please visit our Return & Refund Policy.
11. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment on the carrier's website. If you have any issues with tracking, feel free to reach out to us.
12. Are shipping costs included?
Yes, we offer free shipping on all orders! For international shipments, any applicable customs fees or taxes will be the responsibility of the customer.
13. Do you offer international shipping?
Yes! We currently ship to [list countries or regions]. For international orders, please be aware that additional customs fees, taxes, or import duties may apply, and these are the responsibility of the customer.
14. Can I use the backlight with my gaming console?
Yes, the VividSync Smart Ambient Backlight is compatible with most gaming consoles, including PlayStation, Xbox, and Nintendo Switch. Simply connect it to your TV or monitor, and it will sync with your gameplay.
15. How do I contact customer support?
For any additional questions or concerns, you can reach our customer support team at info@vividsync.com. We strive to respond to all inquiries within 24–48 hours during business days.